I wanted to write a quick email to tell you that the chairs arrived last night and they are fantastic. Kara was a huge help picking them out. We'll definitely keep an eye on your listings. These exceeded my expectations in every way.
I wanted you to know that my two Henkel Harris chippendale chairs arrived in PERFECT condition and I could not be more thrilled to have them! The chairs were EXACTLY as you advertised -- in fact they were in better condition that I had anticipated. The size, style and stain perfectly match with my existing 8 chairs and I am now in the process of having all 10 chairs covered with the same fabric. I will really enjoy seating 10 people at my Henkel Harris dining table.
Thank you for being such a reputable company and for the time you spent communicating with me to carefully explain details, discuss shipping options, and answer all my questions.
It was a great pleasure doing business with you!
I received the cabinet this past Saturday. The delivery could not have worked out better. We are very pleased with the cabinet which looks great in the room that we bought it for. I will be sure to leave positive feedback on eBay. Thank you for everything.
Gene & Jim,
I just wanted to report that the chair and clock I purchased arrived this morning right on schedule. Both exceeded my expectations and look terrific in my living room.
Ken and his assistant were very professional and handled the furniture with great care.
I will certainly recommend your company to friends and relatives.
I tried to write a glowing review on ebay but couldn't since both purchases were made on the phone.
Again, many thanks for your assistance and fine service.
The desk arrived on Monday. It's in better condition than I expected and is beautiful!
The freight company did a terrific job getting it here and placing in the house.
I am interested in a Hekman Copley Square Presidential Oval Desk. Should you come across one please let me know.
Thank you so much for the great service.
I received my clock on Monday and I must say that my experience purchasing from Stenella Antiques was a most rewarding experience! I was nervous and scared at the idea of buying such an item from a complete stranger and being "at your mercy" but every aspect of my experience was gratifying. Your delivery men were wonderful and were knowledgeable about setting it up for me and were most gracious and respectful. Mike was patient and kind and put up admirably with my nervousness. You, sir , were also patient with my questions and I am so very grateful to have made my purchase through Stenella Antiques. Thank you all so very much for everything!!!
Gene & Jim,
I just wanted to report that the chair and clock I purchased arrived this morning right on schedule. Both exceeded my expectations and look terrific in my living room. Ken and his assistant were very professional and handled the furniture with great care. I will certainly recommend your company to friends and relatives.I tried to write a glowing review on ebay but couldn't since both purchases were made on the phone.
Again, many thanks for your assistance and fine service.
In a society where it seems there are more complaints than compliments, I wanted to let you know how very pleased I am with your company. First, you offered a great product (Baker french medallion chairs), at a very reasonable price. You provided an extremely quick response to my shipping cost inquiry. Payment was handled in a quick and efficient manner. Lastly, the chairs arrived less than one week from the purchase date! Fantastic! Thank you for renewing my faith in customer service. Positive feedback has been left for you on Ebay, and I will definitely visit your online store again. The delivery guy also had a second stop in here in Johnson City TN as well as another less than two hours away. Perhaps you should consider opening an additional store in TN.hehe
Liz and Kara,
Just a short note to let you know that we have received our table and we are thrilled. This was our first foray into the world of Ebay and there was some consternation. Your contributions toward making this a successful transaction are appreciated.
Larry and Judy XXXXX
Hello Jim and June,
I just wanted you to know how thoroughly pleased I am with my piano. It is exquisite and just as described. You went to great effort to make me feel comfortable and confident in buying a musical instrument over the internet from such a distance.
In addition, Patrick Arnold went out of his way to be accommodating to me and my family. He was professional, helpful, friendly, and made the delivery perfect.
If I can ever be of service as a recommendation, please let me know so that I can tell your customers to buy with confidence and peace of mind. This has been such a pleasant, satisfying transaction. I will be watching your site for future goodies. Then I will have my friend Patrick deliver them. You are all the best!
Sincerely and appreciatively,
The chairs were delivered this morning in perfect condition. They are every bit as beautiful and sound as you described. We are extremely happy with this purchase. You have another very satisfied customer.
I just wanted you to know that I received the leather top large drum table on Friday, and I absolutely love it. It is prettier than I was expecting and looks fabulous in our living room. Thank you for the wonderful transaction and good price!
In addition to the feedback I left, I just wanted to say how pleased I am with the pieces delivered today. The quality and condition of the furniture is just as described, and the delivery men were very nice. I look forward to checking out your listings in the future, and am so happy you deliver to the Chicagoland area at reasonable prices. Thanks again,
Hi Jim / June: My two Henkel-Harris pieces plus cherry poster bed were delivered today. Everything appears in good shape. My compliments to your delivery team. They are extremely careful and very nice folks to deal with! Now all you have to do is find me a large Henkel-Harris dresser, an armoire, and a matched set of 8 Mahogany Chippendale chairs. I Look forward to future purchases.
I just wanted to take the time to say Thank You for such a wonderful grandfather clock. The clock arrived this morning. I was not expecting it for another 4-6 weeks. The clock is even nicer than your pictures. Both my wife and I are thrilled. The delivery man brought the clock into the living room and set it up and went over the operating instructions with my wife. If you ever need a reference on someone purchasing from you and wondering if there are problems with the merchandise or delivery; please feel free to give them my name and phone number. I am sure you people have a very successful business. Thank You again.
Wanted to let you know that I rec'd the wingback and sofa on Sunday morning. They were just as described, and your shipping people were top notch (not to mention very reasonable in their rates). I wouldn't hesitate to buy from you again. Thanks for arranging shipping and letting me keep the things in your warehouse while I waited to see if there was anything else I might want to bid on.
got my table, desk and breakfront today....they are awesome. Also thought the world of Ken and Steve. They were awesome and very helpful in getting everything perfect. Thanks for everything....looking forward to doing business with you again.
Kathy A. (XXXXXX)
Dear Jim, I purchased a one door bookcase from you on E-Bay in February. I had it sent to my refinisher and AC delivers just delivered it to me on Wednesday. I am so happy with the piece and I have to tell you it was a pleasure working with you. Thank you for being such a reputable and helpful company. I'm looking forward to working with you again.
Dear Jim and Kara, The chairs are now in the living room, and look like they were custom made to go with a light mahogany chest of drawers I already had!!! Thanks so much for another GREAT transaction!!! I'm on my way over to ebay right now to leave you outstanding feedback!! You are permanently on my favorite sellers list!!!
The chairs arrived last night. They are everything I had hoped they would be. And Ken, your shipper, is the nicest man. He was so good about communicating his arrival time and so pleasant (as were his assistants). Thank you, again. I am going to keep your info so that I can contact you first if I need any additional furniture. Best regards and wishes for a good weekend,